Returns & Exchanges
Item not quite what you expected? No problem, you have 14 days from when it arrives to return it. Here are the details:
What Can Be Returned
- Items must be in original condition and in their packaging.
- Resin can be easily scratched or damaged if not handled with care, please repack any items in the same fashion you received them to ensure they’re not damaged in transit! Items returned in poor condition will not be refunded.
- All custom orders are final-sale.
The Return Steps
- Get in Touch: Let me know through the shop’s contact form that you’d like to return an item.
- Pack It Up: Pack the item securely in its original packaging, and include any accessories or manuals it came with. Individual pieces should be separated by tissue-paper to prevent scratching and/or damage.
- Ship It Back: Send the package to the return address on the label. You must provide a shipping tracking number so we can both ensure it makes the trip safely.
Refunds
- Once your return is received and its condition verified, the item’s cost will be refunded to your original payment method within 5-10 business days.
- Please note that original and return shipping charges aren’t refundable.
Exchanges
If you’d rather exchange an item, simply follow the return steps and place a new order for the item you’d prefer.
Have questions? Reach out anytime, I’m happy to help!